Prepping Macs for Return or Repair (END USERS)
Prepping Macs for Return or Repair (END USERS)
If you still have access (are able to log in) to the device…
Navigate to Apple > System Preferences > Internet Accounts
Along the left-hand side of the screen, select “iCloud” from the panel.*
In the box that appears right-center in the window, scroll until you see “Find My Mac” *
Selection “Options…” > Find My Mac > “Turn Off”. You’ll be prompted to enter your Apple ID password to verify. This would be a personally-set password separate from your Swarthmore network password.
*PLEASE NOTE: If nothing appears under iCloud, or if iCloud does not appear at all OR if “Find My Mac” is already unchecked, feel free to skip the remaining steps. “Find My” is not turned on for your device.
If you can no longer access/interact with the device…
On an accessible device, open a web browser and navigate to icloud.com
Select “Find iPhone”.
At the top of the screen, above the map, select “All Devices”, and navigate to the one you’d like to remove.
Select “Remove From Account”. You will be prompted for your Apple ID password.
Why are these steps necessary?
Even if we ship your device in for repair, Apple may insist on shipping it back if the device is still registered for “Find My…”.
If you’re returning a device for redeployment, it cannot be prepared for other users while restricted in this way.
If you’re retiring, it is only possible for us to back up, wipe, and guarantee the security of your data, if “Find My…” is disabled.