Fixing Duo mobile app when "Account Disabled"
This message appears when the Duo mobile app needs to be reactivated. If you have changed devices and migrated your data, the Duo mobile app will not work until it is reauthenticated.
Method 1
Use a computer to reactivate the mobile app, and the instructions below:
- On a computer, go to MySwarthmore or Swarthmore gmail, and stop at the Duo prompt.
- At the Duo screen, choose Other Options.
- Scroll down to Manage Devices.
- Authenticate by sending yourself a phone call or text message (click Other Options to chose a different method).
- You will now see a list of your devices.
- Click I have a new phone under the device with your current phone number.
- Follow the prompts to reactivate it by scanning the QR code.
Method 2
- Log into a Swarthmore service that requires login with your Swarthmore credentials.
- Wait for the Duo Push to time out.
- Choose I got a new phone.
- Follow the onscreen instructions.
- If signing in on a mobile device and receive an error, you may need to sign in via a computer (in order to complete the process).
For more information about reactivating the Duo Mobile App, go to Duo's official documentation on reactivating Duo Mobile.