Shared Line Groups: Turn off Receive Calls
Overview
A Shared Line Group (SLG) allows a group of Zoom Phone users or Common Area Phones to use a shared extension, with the ability to see it listed as a separate extension.
- Members of the shared line group have access to the group's direct phone number and voicemail.
- Members are added to the shared line group by ITS.
- Shared lines can have custom business, closed, and holiday hours and routing rules, which are managed by ITS.
- Shared line groups are used for departmental lines that need to be answered by one or more members via a desk phone, who do not have a Zoom Phone account - or include a common area phone.
Turn off Receive Calls in Swarthmore Zoom Web Portal
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Sign in to the Swarthmore Zoom web portal with your Swarthmore credentials.
- In the left navigation, click Phone.
- Under the Settings tab, scroll down to the Membership section.
- Click View or Edit under the Receive calls from shared line group to turn off (or on) the ability to receive calls for a specific shared line group.
Turn off (or on) Receive Calls in the Settings of the Zoom Phone Desktop App
- Click the profile icon in the upper right corner.
- Hover over or click Receive Shared Calls.
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Toggle the Shared Line Group that you are a member of, to turn off (or on) the ability to receive calls for that group.
Turn off (or on) Receive Calls in the Zoom Phone Mobile App
- Open the Zoom application on your mobile device.
- Click Phone.
Look for Shared Line Groups under Receive Shared Calls.
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Click Shared Line Groups.
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Toggle the Shared Line Group that you are a member of, to turn off (or on) the ability to receive calls on your mobile device.
