Troubleshooting Bluetooth Headphones with Zoom
How to troubleshoot Bluetooth headphones not working with Zoom
NOTE: Zoom recommends using a USB headset.
Test audio settings in Zoom
Zoom may automatically connect to your device’s default speakers and microphone. In addition to connecting your headphones to your device, you can select your Bluetooth headphones in Zoom’s settings before a meeting to make sure they’re connected with Zoom or test the audio in a test meeting. Learn how to test your audio settings in Zoom.
Stop all other music or audio
With Bluetooth connected, if other apps besides Zoom play audio during a Zoom meeting (such as an incoming phone call or music streaming), Zoom will stop the meeting’s audio and try to mute. To prevent this from happening, pause or close any other apps using your device's audio.
Disconnect Bluetooth headphones from all other devices
Bluetooth headphones may not work properly if they are connected to multiple devices. Sometimes, you may hear others, but other participants can't hear your microphone. Try disconnecting your Bluetooth headphones from any other devices than the one you are meeting on Zoom with.
Unpair and repair headphones to your device
Try disconnecting your Bluetooth headphones from your device, then reconnecting them again through pairing.
Reset AirPods
Learn how to reset your Apple AirPods.
Review Android Nearby device permissions for Bluetooth
If you are experiencing issues connecting to Bluetooth on an Android device, make sure that the speaker icon in a meeting is showing a Bluetooth logo.
If you see the Bluetooth logo within the speaker icon and your headphones still aren't working, consider changing the Nearby device permissions for the Zoom mobile app on your Android device. If it's still not connecting properly, delete the app storage, uninstall the Zoom mobile app, restart your phone, then reinstall the app.
Connect to a different headset (USB recommended)
Try a different headset, such as a supported USB device.
Additional support