Personalize Voicemail Greeting in Zoom Phone
How to add a voicemail greeting
NOTE: The directions below do not apply to Call Queues or Shared Line Groups.
Replace the Default greeting with a personal greeting.
- Sign in to the Swarthmore Zoom web portal.
- Click Phone in the left-side navigation menu.
- Click the Settings tab.
- Scroll down to Greeting & Leave voicemail instruction, under the Call Handling section.
- Click Default to listen to the default greeting that comes with Zoom Phone.
- Click Edit.
- Choose Add Audio to add a voicemail greeting. The voicemail greeting will be added to the Asset Library.
Three ways to add audio to the Asset Library
There are three ways to add audio to the asset Library:
-
Text to Speech: Type a message to be read by a computer generated voice.
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Upload: Upload a MP3 or WAV file that is under 10MBs in size.
-
Record by Computer: Record a message to be played by Zoom Phone.
Add a Text to Speech audio asset
- Click the Text to Speech tab.
- Specify the following:
-
Asset Name: Enter an internal display name for the audio asset.
-
Category: Click the drop-down arrow to select Voicemail Greeting.
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Language: Click the drop-down arrow to select the desired language.
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Voice: Select a voice for the text-to-speech engine.
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Message to Play: Enter text to convert to speech.
- Click Play to play the audio.
- Click Add.
If you're updating an asset that's already in use, you will see a pop-up notification that the asset is in use. Click Save to confirm the update.
Upload an audio file
You can upload an existing audio file from your computer. The audio file type must be MP3 or WAV and must be less than 10MB.
- Click the Upload tab.
- Specify the following:
-
Asset Name: Enter an internal display name for the audio asset.
-
Category: Click the drop-down arrow to select Voicemail Greeting.
-
Language: Click the drop-down arrow to select the desired language.
- Under Audio upload, click Upload.
- Click Add.
Add an audio file recorded from your computer
You can use your computer’s microphone to record audio and then add it to the asset library.
- Click the Record by Computer tab.
Note: You will be prompted by your browser to allow Zoom to use your microphone, click accept/allow to continue.
- Specify the following:
-
Asset Name: Enter an internal display name for the audio asset.
-
Category: Click the drop-down arrow to select Voicemail Greeting.
-
Language: Click the drop-down arrow to select the desired language.
- Under Record Audio, use these options to control the recording:
- Click the red record icon
to start recording.
- Click the pause icon
to pause the recording.
- Click the stop icon to stop and save recording.
- (Optional) Click one of these options after recording:
- Play icon
to play the audio you recorded.
-
Record Again to re-record if you are not happy with the result.
- Click Add.
If you're updating an asset that's already in use, you will see a pop-up notification that lists where the asset is used. Click Save to confirm the update.