All Zoom Phone Calls are going to Voicemail

Why are all of my Zoom Calls going to Voicemail

This article will help troubleshoot Zoom calls that are not ringing on any device and going to voicemail.

Your Zoom settings may be set to forward your calls to voicemail. For more information, see the Zoom Phone setting article.

Sign into swarthmore.zoom.us using SSO
Go to Phone
Click on Settings
Scroll down to Call Handling
Verify that your Business Hours are correct
Check your Call Handling options are correct
- Zoom Mobile Apps - to receive calls on your cell phone or tablet
- Zoom Desktop Apps - to receive calls on your computer
- Poly Edge - to receive calls on your Poly phone
Verify that your Closed Hours and Holiday Hours are correct
Scroll down to Membership
Verify that your Call Queues are active, if applicable
Verify that your Shared Line Groups are active, if applicable

If your calendar shows that you are in a Zoom meeting, calls may be directed to voicemail.

If your settings are correct and you only have Zoom calls directed to your mobile device, try the following:

Ensure your Zoom application is up to date
Sign out and sign back into your Zoom app on your mobile device. For more information, follow the article for Zoom Phone: Sign into Zoom with SSO.