Call Queue Admin: View or Edit the Voicemail Access List

The Call Queue Admin controls who is able to receive, share, or delete voicemail messages through the Voicemail Access Member List. To view who has access, or to manage access to voicemail, follow the directions below:

Sign in to the Swarthmore Zoom web portal,
In the navigation menu, click Phone System Management, then Call Queues.
Click a call queue's name.
Click the Policy tab.
Under Voicemail, click Access Member List.
In the dialog box, click the Extension tab, then search for the extension you wish to access.
Click Add Member.
In the dialog box, under Access, select User or Common Area, then search for the user or common area by name or extension.
Under Able to, select the desired levels of access. There are three levels of access, which are listed below:
- Access: Phone users can play voicemail messages.
- Download: Phone users can download voicemail messages as an MP3 file.
- Delete: Phone users can delete voicemail messages. Deleted voicemails will be deleted for all other phone users that have access
Click Save.
(Optional) To revoke access to a user or common area, under Personal Voicemail & Videomail, click Access Member List. To the right of the user's or common's name, click the more options icon (...) then Remove.
Note: You can't remove access for phone users to access their own voicemails.