Help Desk Appointments
Computer, Network, and Account-related Issues
Current Swarthmore faculty, staff, and students can schedule a Help Desk appointment for in-person support for computer, network, and account related issues. ITS offers hardware-related support and diagnostics for student-owned computers and college-owned computers. College-owned computers are faculty, staff, lab, and public area computers purchased through Swarthmore College funds.
ITS does not provide hardware-related support and diagnostics for personally-owned faculty and staff computers. Personally-owned computers are computers purchased through personal funds not reimbursed by the college.
Employee Onboarding and Offboarding
Supervisors should schedule a Help Desk Appointment for computer setup and pickup for a new employee at the beginning of employment. Employees leaving the college should return their computers and peripherals to the Help Desk before departing.
How to schedule a Help Desk Appointment
- Troubleshooting - Enter a ticket and a link will be provided with additional details.
- Employee Onboarding and offboarding - Enter a ticket and a link will be provided with additional details.
- Computer pickups and Purchases - Enter a ticket and a link will be provided with additional details.
- Emergencies - Use the Help Desk Appointments link to select a time slot, and a ticket will be created for you.