Help Desk Appointments

Computer, Network, and Account-related Issues

ITS offers hardware-related support and diagnostics for student-owned computers and college-owned computers. College-owned computers are faculty, staff, lab, and public area computers purchased through Swarthmore College funds.

ITS does not provide hardware-related support and diagnostics for personally-owned faculty and staff computers. Personally-owned computers are computers purchased through personal funds not reimbursed by the college.

Help Desk appointments can be scheduled by current Swarthmore faculty, staff, and students for in-person support for computer, network, and account related issues.

Employee Onboarding and Offboarding

Supervisors should schedule a Help Desk Appointment for computer setup and pickup, for a new employee at the beginning of employment. Employees leaving the college should schedule a Help Desk appointment to return their computers and peripherals to the Help Desk before departing.

How to schedule a Help Desk Appointment

NOTE: for standard issues, a ticket should be entered prior to scheduling a Help Desk appointment (as described below).

Troubleshooting - Enter a ticket and a link will be provided with additional details.
Employee Onboarding and offboarding - Enter a ticket and a link will be provided with additional details.
Computer pickups and Purchases - Enter a ticket and a link will be provided with additional details.
Emergencies - Use the Help Desk Appointments link to select a time slot, and a ticket will be created for you.