Get Freshservice, the ITS Portal App
What is the ITS Portal App?
Freshservice is the ITS Portal app. It is a mobile app provided by Freshworks that can be installed on Android and Apple cell phones and tablets. It allows you to look up information and enter tickets on the go. You can easily reach ITS without having to remember email addresses or website addresses. Once logged into the app, you will stay logged in.
Why should I get the ITS Portal app named Freshservice?
Once installed and configured, you'll stay logged into the ITS Portal and able to find information and enter requests from anywhere. You can easily look up troubleshooting and how-to articles while on the go, and don't have to worry about remembering website addresses. You will be able to track your tickets, interact with individual tickets, and get update notifications. From the app, you can easily reach the Help Desk and all of ITS.
How do I install the Freshservice app on mobile devices?
- Go to the App Store or the Play Store
- Search for and install Freshservice by Freshworks
- Launch the Freshservice app
- Enter the website address https://support.swarthmore.edu
- Login with your Swarthmore username and password
- Authenticate with Duo